We value every purchase and do our best to honor all shipping requests to make sure your item gets to you as quickly as possible. To guarantee an item reaches you when expected, please read the shipping policy below for online orders.
Business Shipping Hours: Monday - Friday 9am-2pm, excluding national holidays.
Priority and Priority Express items ordered after daily shipping hours will be processed the next day. First Class Shipping may take up to 3 days to process. Items ordered on Friday after 2pm, as well as items ordered Saturday and Sunday, will be processed the following Monday. We primarily ship through UPS.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to firstname.lastname@example.org at anytime if you are unhappy with your order. To be eligible for a refund or exchange, please reach out to us within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: items with obvious signs of use, any item not in its original condition and packaging, any item that is damaged or missing parts for reasons not due to our error.
If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required and must be reported within 48 hours of order delivery.
Only regular priced items may be refunded. Unfortunately sale items, coupons, and discount codes cannot be refunded. All sale items, discounts, and coupons are final sale.
Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.
DUET is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to DUET.
To return your items, please mail your product to: 2926 West End Ave. Nashville, Tennessee US 37203.